Shareholders

1. A shareholders' meeting is held in the second quarter of each year. Shareholders can exercise their voting rights through electronic means and fully participate in the voting process of motions.
2. Quarterly financial reports are published, and the annual report of the shareholders' meeting and the operating report are issued annually for investors' information.
3. Monthly announcements of the previous month's revenue and revenue statistics by product are made on the Market Observation Post System (MOP) and the Company's website for investors' reference.
4. An "Investor Zone" is set up on the Company's website to update the latest information from time to time according to the current situation of the Company for investors' reference. The name, telephone number and email address of the investor window are also posted on the Company's website to facilitate investors' enquiries and feedback.

1. Visit customers from time to time to get customer feedback.
2. There is a toll-free consumer service and complaint hotline 0800-556-668 with dedicated staff to handle related matters, and the products are all insured with product liability insurance of NT$50 million.
3. Setting up a "Customer Service Center" on the company's website to increase the channels for customers to exchange opinions.
4. Customer Satisfaction Questionnaire" is issued annually to improve the quality of products and services, and the average customer satisfaction rate in FY107 was about "Satisfactory".

1. Provider Selection:
   In accordance with internal procurement-related internal control procedures and procurement practices, we conduct annual supplier evaluations of new suppliers and major suppliers, requiring suppliers to pass relevant certifications, and evaluating quality, price, service, and speed as the main items.
2. Supply Chain Management:
   We conduct semi-annual assessments of our major suppliers, focusing on quality, delivery, and cooperation. The Company communicates with suppliers on a regular basis and visits them from time to time to stabilize the cooperation intention of both parties, and emphasizes the Company's demand for environmental protection and human rights regulations in order to implement the corporate governance of the supply chain.